25B NCOER Bullets — Information Technology Specialist

The 25B Information Technology Specialist installs, operates, and maintains the Army's local and wide area networks, servers, and information systems. NCOERs for 25B Soldiers typically cover help desk technician, network administrator, and section NCOIC duty positions in a signal or headquarters company, and evaluators expect bullets that show system uptime, cybersecurity discipline, and troubleshooting under time pressure.

Typical duty positions:

Installs, configures, and maintains local area network hardware, servers, and workstations

Troubleshoots network outages and information system faults for supported units

Enforces information assurance and cybersecurity policies across the network

Manages user accounts, permissions, and system access in accordance with regulations

Trains help desk personnel on ticketing procedures and standard troubleshooting steps

Coordinates network upgrades and equipment fielding with higher signal elements

Example bullets by section:

Character:

o reported a data spillage from a mismarked drive to the information systems security officer within the hour, preventing a compliance violation

o refused to bypass a required security patch cycle despite pressure to expedite a system for a commander's exercise, protecting network integrity

Presence:

o remained calm and methodical while restoring the battalion's network after a server failure during a critical reporting window

o presented network status updates to the battalion commander with confidence and technical clarity during the weekly training brief

Intellect:

o diagnosed an intermittent network outage that had been misattributed to hardware for weeks, tracing it to a misconfigured switch port

o built a self-service password reset guide that cut help desk ticket volume for routine account issues by a third

Leads:

o led a three-Soldier help desk team through a battalion-wide operating system upgrade with zero unplanned downtime

o took the initiative to reorganize the server room cabling without being told, cutting troubleshooting time for future outages significantly

Develops:

o mentored a newly assigned specialist through a network security certification track, resulting in a first-attempt pass

o built a training rotation that cross-trained every help desk Soldier on server administration tasks

Achieves:

o restored full network connectivity for a 200-user battalion within four hours of a total outage, ahead of the recovery time objective

o closed a backlog of 60 open help desk tickets in one week by implementing a triage and prioritization system